Who owns a Ready Five account?
Last updated: March 1, 2021
Ready Five accounts are owned by individuals, not by organizations. When you sign up and create a Ready Five account, you are the owner of that account and all the data in it. Our legal responsibility is to the account owner(s), so we won’t let other people take over your account without your permission.
What can account owners do?
Account owners can:
- Manage all aspects of the account's subscription: including updating billing information; adding more users and account administrators; and cancelling an account (how-to).
- Designate another account owner: Ready Five accounts can only have one owner. Please contact our support team to transfer your ownership to somone else.
Designating another person as the owner
An account owner can transfer their ownership by contacting our support team. When you designate someone else as an account owner, they will have the same power to transfer ownership to another person at any time.
Adding a new owner to the account (or being removed as an owner) does not remove the credit card from the account. Please contact support if you’d like to remove the card from the account before you add a new owner with the intent of being removed as an owner yourself.
What happens when the current account owner isn't available?
It happens — people switch jobs, get laid off, go on extended leave — the account owner may be unavailable for any number of reasons. Still, our obligation is to the current account owner. That means we’re unable to add a new owner to the account without permission from a current account owner, communicated from the email address we have on file.
If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week or so, so people can access their work in the meantime.
The quickest route to add a new owner is often to contact a current account owner, and ask them to contact support from the Ready Five help screen.
Otherwise, we can also gladly reach out to the current account owner at the email addresses we have on file, and request permission to transfer ownership. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to add a new owner. For security’s sake, permission must come from an address we have on file for the current account owner.
When none of the above is an option, a court order is required to transfer ownership of the account. We will of course readily comply with any court orders to turn data over to the appropriate party.
What if I have another question about ownership?
Ready Five may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting Ready Five support.
Questions about this account ownership policy? Please get in touch with our support team and we’ll be happy to answer them!